TheRules.org is an online community website for activists, artists, writers, farmers, peasants, students, to link up and discuss global issues The Rules team approached us after being referred by The Random Lines, the agency that built the website.
“We have a very complex site already built by other developers, we were concerned that handing over to a new dev team might not be smooth and that there might be problems understanding the site architecture” – James North, The Rules
Like all retainer projects, we first conducted an audit of the website to understand the internal workings of it. The next step was to discuss the list of requirements the client had. Once we had a list and the engagement model decided, we planned the work spread out over the next few months.
With a staging environment setup, we got cracking on fixing issues, building new functionalities, customizing plugins and working with BuddyPress features. The project management was initially done via Google spreadsheets, and then eventually moved to Freshdesk to streamline our support processes.
“The updates to the website were done in a timely manner. We liked the in-person treatment to discuss more complex issues. The ticketing system was very useful once it was up and running, things were a bit harder to track before that.” – James North, The Rules